Last updated: August 10, 2026

Karigar Samarthan (“we,” “us,” “our”) operated by J.S. Trust, respects your privacy. This Privacy Policy explains what information we collect from Karigars (sellers) who use the Karigar Samarthan app, how we use it, and who we share it with.

1. INFORMATION WE COLLECT

Information you provide directly:

• Full name, store name, and phone number, collected at registration and verified by OTP.
• A profile/store photo, if you choose to upload one.
• Your UPI ID, if you choose to add one for receiving payments.
• Product listing content: photos, spoken or typed descriptions, titles, categories, prices, and quantities.
• Your voice, when you use voice input to describe a product, search the FAQ, or talk to the AI Assistant.

Information generated through your use of the app:

• Order and shipment records for products you sell, including the customer’s name, phone number, and shipping address, which are shown to you so you can fulfil the order.
• Technical and diagnostic information (e.g. error logs) if something goes wrong, used to fix bugs.

We do not ask for or collect an email address or password directly from you — a placeholder email is generated automatically to create your linked storefront account (see Section 3).

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Create and manage your seller account.
• Publish your product listings to the Karigar Samarthan storefront so customers can find and buy them.
• Automatically translate your listings and generate suggested titles,
  descriptions, and categories using AI, so your listing reaches customers regardless of the language you work in.
• Automatically screen product photos to detect items that cannot be sold on the Platform (see our Terms and Conditions).
• Transcribe your voice into text when you use voice input, and convert the AI Assistant’s replies into spoken audio.
• Notify you about and help you fulfil customer orders.
• Diagnose and fix technical problems.

3. THIRD PARTIES WE SHARE INFORMATION WITH

We rely on the following third-party services to operate the app.
Information is shared with them only as needed to provide the relevant feature:

• Google Firebase — Account authentication, database, photo storage, crash/error reporting. Shared: phone number, account data, product/order data, photos, diagnostic logs.
• Google Gemini (AI) — Generating listing titles/descriptions, screening photos for prohibited content, powering the AI Assistant. Shared: product photos, voice transcripts, product/order data relevant to your question.
• Sarvam AI — Converting your speech to text, converting text to spoken audio, translating listing content between languages. Shared: voice recordings, product listing text.
• WooCommerce / WordPress (jstrust.in) — Hosting the public storefront customers buy from. Shared: your store name, product listings, and a system-generated customer account (an auto-generated placeholder email based on your phone number, not a real inbox).

We do not sell your personal information to third parties.

4. WHAT CUSTOMERS CAN SEE

Your store name, product photos and listings, and (if provided) your store photo are publicly visible on the storefront to anyone browsing it. Your UPI ID is shown only to a customer after they have purchased one of your products, so they can complete payment. Your phone number is not shown publicly on the storefront.

5. DATA STORAGE AND SECURITY

Your information is stored using Google Firebase’s infrastructure and on the WooCommerce/WordPress hosting environment at jstrust.in. We take reasonable technical measures to protect your data, but no system can be guaranteed 100% secure.

6. CONTENT MODERATION RECORDS

If a product photo is automatically identified as depicting a prohibited item, we retain a record of that attempt — including the photo, the reason it was flagged, and your account details — for compliance and safety review purposes, separately from your normal product listings.

7. DATA RETENTION

We retain your account and listing information for as long as your account is active. 

8. YOUR RIGHTS

You may request access to, correction of, or deletion of your personal
information by contacting us (Section 10). Note that some information — such as order records tied to completed sales — may need to be retained for legal, accounting, or dispute-resolution purposes even after a deletion request.

9. CHILDREN’S PRIVACY

Karigar Samarthan is intended for adult artisans operating a business and is not directed at children. We do not knowingly collect information from anyone under 18.

10. GRIEVANCE OFFICER / CONTACT US

For any privacy questions, requests, or complaints, contact us via WhatsApp at +91 87965 77741, or through the AI Assistant / Help & Support section of the app.

India’s data protection framework requires platforms handling personal data to publish a designated Grievance Officer’s name and contact information. Contact Heather Herman via email at heather@jstrust.in, or WhatsApp at +918448041541. 

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last updated” date above.